FAQ Shipping and Tracking

How do I track my order?
Once your order has been packed you should receive an email with tracking. Please note that the tracking won't start until the package has been processed at the post office which could take about 24hrs from when you received the email. If you can't find your email, check your spam folder!

Where do you ship to?
We ship all over the world! We have international shipping options and should be able to send a package just about anywhere!

I entered the wrong address!
Shoot us an email at shopallisonpearl@gmail.com right away! Use "WRONG ADDRESS" as your subject and please include your name, order number, and the correct address in the email. I usually check my email before packing orders so I should be able to catch it before your package is sent out. If the package has already been sent out I can attempt to change the address with the carrier. 

My package was delivered but I have not received it yet?
If your tracking says delivered but you do not have your package yet, don't worry, there are a few things we can do. First, check around your house to see if the package was left at a safe location like at a backdoor or on the porch. Next, check with your neighbors or building management to see if someone has picked up the package for you or to see if it was accidentally delivered to the wrong address. Then contact your local post office, sometime's packages are marked delivered but have missed your house and they will arrive in the next day or two. Please wait three business days to see if your package shows up and if not then shoot me an email at shopallisonpearl@gmail.com to let me know about the issue and we can get it figured out. 

How much is delivery to...?
Delivery charges are determined by the carrier and vary by weight and location. If you are wanting to know exact delivery costs you can add the item to your cart and shipping will be calculated at checkout. 

How long does it take to deliver?
We fulfill orders Monday - Friday during business hours and packages are processed in 1-3 days. Delivery time depends on which shipping option you choose. You can expect to receive your order within 5-7 business days. Please note that once the package has been sent out the delivery time is no longer in my hands. Shipping can be delayed due to covid-19, holidays and the weather. Please be patient with your package if it is taking a little longer than expected.